Abacus Outsourcing
Unleash the Power of Contact Center Service
Supercharge your customer service with innovative contact center services that increase productivity, save expenses which in turn reduce cost, and assure smooth operations.
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Reliable Customer Assistance
Inbound Contact Center Service
Our inbound contact center service enhance service quality with smart call routing, real-time analytics, and personalized support. We cut wait times, boost satisfaction, and improve retention.
- Customer Support Outsourcing
- Order Processing
- Technical/ Back end Support
- Help Desk Solution
- Bill Negotiation
24/7 Availability
24/7 Availability – Your customers can reach us anytime.
Custom Solutions
Custom Solutions – Flexible services tailored to your unique business goals.
Highly Skilled Agents
Highly Skilled Agents – Trained to represent your brand with excellence.
Talk to Experts
Seamless Support Scaled for Growth
Outbound Contact Center Service
Our inbound contact center service enhance service quality with smart call routing, real-time analytics, and personalized support.
- B2B Telemarketing
- Lead Generation
- Appointment Setting
- Cold Calling
Advanced Service Excellence
State-of-the-Art Facilities for Unmatched Performance
Investing doesn’t have to be hard. We make it easy to
invest for your future with simple, low-cost
investment options and personalized advice.
Engage, satisfy, and excel
Elevate Service Delivery
Anticipate, Excel, Transform
We anticipate service delivery needs and provide timely solutions that enhance customer satisfaction and reduce churn. Our proactive approach keeps us ahead, ensuring an exceptional customer experience and fostering long-term loyalty.
Performance Management
Our performance management system uses quartile management to evaluate agent effectiveness. By categorizing performance levels, we can identify top performers and areas for improvement, fostering continuous growth and accountability.
Customized Agent Training
Our performance management system uses quartile management to evaluate agent effectiveness. By categorizing performance levels, we can identify top performers and areas for improvement, fostering continuous growth and accountability.
Hybrid Utilization Mastery
Our Smart Scheduling and Hybrid Utilization ensures optimal agent availability during peak times, enhancing efficiency and reducing wait times for exceptional customer support.
43% Improvement in reliability
We enhanced our reliability metrics, ensuring that customers consistently receive dependable service.
50% Lower Operational Cost
Save on overhead with our scalable call center services that eliminate the need for in-house staff and infrastructure.
99% Growth in Expansion
We have been crucial in our clients’ growth, helping them expand and achieve key milestones.
Alignment with Strategic Ambitions
We align our contact center services with your business goals. By understanding your strategic ambitions, we tailor our processes to support customer engagement initiatives, driving loyalty and contributing to your success.
24Hr to 02 Hr Service Delivery Time
Our innovative solutions have transformed service delivery times from 24 hours to just 2 hours,
Root Cause Analysis
Our root cause analysis identifies key issues impacting customer interactions. By analyzing data and feedback, we implement targeted solutions to enhance customer experience and operational efficiency. This proactive approach leads to lasting improvements.